DELIVERY INFORMATION

All our usual delivery options within the UK are available to customers, including the ‘collect in store’ option from our store in Newark Upon Trent, Nottinghamshire.

Please note that our courier partners are still operating within strict social distancing guidelines so this means you may find that parcels take a couple of days longer than usual to arrive. Please do bear with us. If you do have a query about your parcel’s whereabouts, or would like to know how long it will take to arrive, please contact us on 01636 611933 or email enquiries@gracegentle.co.uK

 

DELIVERY IN THE UK

Please note, any orders received after 2pm on a weekday may not be dispatched until the next working day

Standard UK delivery on orders up to £50 4-7 working days £3.95

**Standard UK delivery on orders of £50 or more 4-7 working days FREE

*Next day signed-for UK delivery (weekday deliveries only, UK mainland) £8.95

We offer FREE** standard delivery for all UK orders of £50 or over.

 

GREETING CARDS

Delivery Charges UK ONLY
Delivery free over £10 otherwise charged at £0.95 per

All deliveries are carried out via First Class Royal Mail

Airmail (Europe) £2.95
Sent via Royal Mail’s Airmail service which they advise will take up to 7 working days.

Airmail (Rest of World) £3.95
Sent via Royal Mail’s Airmail service which they advise will take up to 7 working days

Airmail (Australia) £4.75
Sent via Royal Mail’s Airmail service which they advise will take up to 7 working days

 

CLICK AND COLLECT

Free Click and Collect available Monday to Saturday between 10am and 4pm from our Newark Upon Trent Nottinghamshire Store.

 

CARRIERS

We use the following carriers:

UK: Royal Mail, DPD
International: Royal Mail, Parcel Force, DPD, UPS

 

REfunds & returns – SHIPPING YOUR ITEM BACK TO US

If you would like to return something you have ordered from us, please contact us by email at enquiries@gracegentle.co.uk as soon as possible, within 28 days of your order being delivered.

If goods are returned outside of the 28 day timeframe then it will not be accepted and will be returned to the customer unless an exchange has been authorised within the 28 days exchange timeframe.

To allow us to process your return, your item must be received back unused and in its original packaging with tags still attached.

To complete your return we require a receipt or proof of purchase.
Please include your name, order number and contact details.
Please let us know whether you require an exchange or a refund.
Refunds will be processed within 7 – 10 days of receipt, this may take longer during sale periods. All refunds are returned to the original payment method.

Returns that are damaged or where, in our opinion, you have not taken reasonable care of the goods whilst in your possession, may not be accepted and may be sent back to the customer.

Please do not send your purchase back to the manufacturer.
To return please ensure item(s) are securely wrapped and post within 7 days of receipt to:

Returns Department
Gracegentle Ltd, 23A Middle Gate, Newark, Nottinghamshire, NG24 1AL

Please note
With the exception of faulty and damaged goods Delivery charges will not be refunded.
The cost of returning the goods and the safe return of goods is your responsibility.
We recommend you obtain a free certificate of postage from The Post Office and check that the value of item(s) being returned is covered by their standard insurance policy. We don’t guarantee that we will receive your returned items. We are responsible for your parcel only once it has been received into our returns department. Items lost in transit will not be treated as returned.

Once we have received any returned items, we will determine that they satisfy our returns conditions (returned within 30 days, unused and in its original packaging) before issuing a refund or replacement.

FAULTY OR DAMAGED ITEMS

If your item is faulty or damaged please contact us by email at enquiries@gracegentle.co.uk within 30 days of receiving the item. We can then let you know whether to return it or not.

We will either refund, repair or exchange the goods subject to availability.
Should you need to return the item we will refund any standard second – class postage on a faulty item. The safe return of goods is your responsibility.We recommend you obtain a free certificate of postage from The Post Office and check that the value of item(s) being returned is covered by their standard insurance policy. We don’t guarantee that we will receive your returned items. We are responsible for your parcel only once it has been received into our returns department. Items lost in transit will not be treated as returned.

If a fault develops outside of the 30 day return period, contact us by email, enquiries@gracegentle.co.uk before you return the item so that we can discuss the fault with you and agree the action to be taken.

Please take extra care to read the product care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.